Team Mgmt & other core activities: Able to manage a team in terms of their availability, conduct Capable of clearing the technical challenges that engineers face during any incident call or implementation Able to coordinate with the appropriate vendor for incident closure at customer premise An escalation point for customers for quicker resolution or issues Schedule regular meeting with customers for getting service feedback & improvement Manage FMS engineers & their shifts (also include leaves) Able to study the existing customer environment for possible impact during any planned migration activities Handle different solution & integration projects (provide action plans & executing the same efficiently) Required to attend to calls/ implementations/ remote sessions for troubleshooting/ etc Able to provide engineers performance report as & when required Technical - General : Working knowledge in Active Directory, Networking (Active/ Passive), Firewall, Servers, Storages, AV, Fileservices virtualisation troubleshooting windows (server & client OS) and linux environment with the help of logs. Networking & Security. Ability to read, learn and implement new technology solutions (in any of our solution focus areas) Atleast 1 certification set in the area of work per year PoC to customers (as & when needed) Softskills: Must be punctual, available, flexible Good face-to-face & email communication (customer & vendor) for incident closure Proper & timely status updates Learn & execute managerial tasks like scheduling & attending to customer service meetings, etc Experience: Minimum 5 years in the area of team management Minimum 3 years in the area of handling projects Minimum 5 years in the area of IT infrastructure management (windows/ Linux/ servers/ storage/ networking / etc) Certification in ITIL preferred. For More Sensor Video