• To provide engineering support (Office Hours) for File Workflow technologies and services within and delivery in and out of the London Media Centre. • To assist other members of the engineering team with technical issues when required • Liaise directly with clients and offer support for all File Workflow technology queries and issues • To ensure that faults are logged, resolved or escalated, using VIMN fault-tracking software • Ability to fault find workflow issues and follow content chain from source to destination • Support file workflow software and hardware and understand configuration of systems • Understand operational requirements of VIMN & external clients • Adhere to relevant policies and procedures • Accept and use documentation provided by Systems Engineering team to take appropriate action • Ensure completion of all administration and documentation pertaining to work carried out. • Ability to use technical drawings and configuration documentation • Escalate to Systems Engineering team when normal procedures have been exhausted • Feedback to Systems Engineering team regarding missing procedures • Assist with configuration of Encoding Parameters for partner delivery • Assistance with configuration Signiant workflows for processing and delivery • Troubleshoot any format / encoding issues • Arrange test file delivery between VIMN & the client • QC video for any glitches or corruptions thanks! For more details: 3D Animation Studio