Hello, Function as the point of contact for application systems Review, evaluate, design, implement and maintain application systems Ensures that accurate and effective solutions are provided to end users Provide business users with prompt support by analyzing problems, researching and answering questions, and troubleshooting Work with users & external consultants to develop technical solutions to business changes Recommends new solutions and upgrades in alignment with business requirements Work with end users to define and develop ad-hoc reporting Develop specifications according to business requirements Configure application systems and monitor performance of systems Perform user administration and security management Coordinate and perform testing of all system changes with business area user Identifies and recommends system modifications to improve user efficiency For more details: VPN Platform Video