They will be given full support and training and the role will involve: • working closely with business areas on system issues and problems, advising on and resolving issues as and when they arise • proactive management and maintenance of the DMO’s trading systems • proactive management and maintenance of other applications (in-house developed and 3rd party) • delivering all aspects of the IT incident management process (IT support, trouble-shooting, fixing, raising change requests etc. as applicable) • carrying out work as allocated as part of change work (e.g. defining the requirement, reviewing proposed solutions, supporting users) • maintaining and updating support documentation including trouble-shooting guides • general business support and guidance as necessary For more details: Affiliate Marketing Video