Provide 1st level helpdesk service to answer users’ inquiries regarding computer soft- and hardware operation to resolve problems Perform office and store IT hardware/software installations Set up and management of current and new staff (User-Administration/Authorization) New store and Point of Sale systems set up including on-site installations Administration of local Windows Server systems (storage, back-up etc.) General networking duties including PCs and Printers, set up and resolution Store communication support e.g. Fixed/Mobile Telephony, Broadband (self-managed line order services and administration) Support of communication and messaging applications e.g. Exchange, Skype Rollout support for strategic IT-projects e.g. POS, CCTV, WiFi, Windows 10 Work closely with Head Office in Germany on Service Desk, aligning priorities and follow global company guidelines For more details: Telematics System Video