Hello, Awareness of the features, benefits and specifications of relevant FTA products and services Awareness of the external market, including the legislative background, for FTA products and services Awareness of the different FTA customer sectors and their importance Awareness of the application of FTA products and services to different customer sectors Awareness of the pricing structure of FTA products and services Interpretation of customer data in order to identify relevant sales opportunities Produce and maintain prospect lists from customer data Work prospect lists by geography or product to maximise sales opportunities Build sales relationships with FTA customers over the telephone Ensure all customer contact is in FTA customer service guidelines Identifying customer needs and match needs to appropriate FTA products and services Presenting the features and benefits of FTA products and services Identifying customer objections Overcome customer objections For more details: Tracking Solution Video